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Orion Trade Supplies Ltd Privacy Policy

1. Introduction

Orion Trade Supplies Ltd is committed to protecting your privacy. This policy outlines how we handle your personal data.

Orion Trade Supplies Ltd (referred to as "we", "us", or "our") is an independent entity, operating within the building supplies industry. Our privacy notice is designed to inform you about how we handle your personal information when you interact with us, whether through making a purchase, contacting us, or using our services.

This notice is intended to be read in conjunction with any applicable terms and conditions, such as those governing the use of our website or specific account types, to give you a clear understanding of your privacy rights and our data processing practices.

2. Data Collection

We collect personal data when you interact with our website, place orders, or use our services. This includes contact information, transaction details, and data required for processing your orders.

3. Use of Personal Data

Your data is used to:

- Process transactions and deliver services.

- Communicate with you about orders, products, and services.

- Improve our services and website functionality.

4. Data Sharing

We may share your data with:

- Service providers for order fulfilment.

- Legal and regulatory authorities when required.

- Third parties in case of a business transfer or merger.

5. International Data Transfer

Your data may be transferred outside the UK, with safeguards in place to protect your information in line with UK data protection standards.

6. Data Security

We implement measures to protect your data against unauthorized access or misuse. We also expect our service providers to adhere to similar standards of data security.

7. Data Retention

We retain your data only as long as necessary for business, legal, and regulatory requirements.

8.Types of Personal Information We Collect

At Orion Trade Supplies Ltd, we understand the importance of your personal data. Personal information, or personal data, refers to any details that can identify you as an individual. This does not include anonymized data, where identification is removed.

The types of personal data we may collect, use, store, and transfer include:

1. Identity Data: First name, last name, username or similar identifier as well as gender.

2. Contact Data: Billing address, delivery address, email address, and telephone numbers.

3. Financial Data: Payment card details, and for credit account holders, bank account details along with information from credit reference and fraud prevention agencies.

4. Transaction Data: Details about transactions and trading history, including payments.

5. Technical Data: Internet Protocol (IP) address, login data, browser type and version, browser plug-in types and versions, operating system and platform, and other technology used to access our website or apps.

6. Profile Data: Username and password, products/services purchased, feedback and survey responses.

7. Usage Data: Information about how you use our website, products, and services.

8. Marketing and Communications Data: Preferences in receiving marketing from us and communication preferences.

This data may be collected directly from you, for instance, when you make a purchase or open an account, or from publicly available sources.

9. GDPR Data Access in User Accounts

In compliance with the General Data Protection Regulation (GDPR), Orion Trade Supplies Ltd ensures that you can access your personal data at any time through your user account on our website. This feature allows you to:

- View and download the personal data we hold about you.

- Update or correct any inaccuracies in your data directly.

- Understand how your data is used and processed by us.

This easy access ensures transparency and control over your personal data, aligning with our commitment to data protection and your rights under GDPR.

10. Your Rights

You have rights regarding your personal data, including:

- Access to the data we hold about you.

- Correction of inaccurate data.

- Erasure of data (right to be forgotten) in certain circumstances.

- Restriction of data processing.

- Objection to direct marketing.

11. Changes to Policy

This privacy policy may be updated periodically. We recommend you review it regularly.

12. Contact and Complaints

You have the right to make a complaint regarding data protection issues to the appropriate supervisory authority at any time. In the UK, the supervisory authority is the Information Commissioner’s Office (ICO), which can be reached at https://ico.org.uk or to the data protection regulator in your country of residence or work.

However, we at Orion Trade Supplies Ltd value your satisfaction and privacy. We encourage you to contact us directly first to allow us the opportunity to address your concerns quickly before you approach the supervisory authority.

If you are still not satisfied with our use of your personal information or our response to any request made by you directly in relation to your personal information, you have a right to make a complaint to the Information Commissioner:

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545745 (national rate)

Email: icocasework@ico.org.uk

The ICO currently recommends you contact them within 3 months of your last contact with us and advises you to contact them once the company’s complaints process has been exhausted.